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An issue can be logged at any time either by emailing our Application Support team or using the Application Support Portal.
Service Portal | https://service.csnsw.cloudlink/ServiceDeskPortal (see guide on Using the Service portal ) |
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Schools & Diocese Knowledge Base (KB) | |
Service Team Email |
Please provide the following detail details when logging an issue:
A clear description of the problem that your organisation organization is experiencing
Any error messages generated by Catholic Schools NSW or relating related systems
The steps required to reproduce the issue so that we can troubleshoot
The business impact for your organisation organization (so we can correctly allocated allocate priorities to our team)
Any requirements or constraints about how the solution or resolution should work
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