Support is allocated to different levels in different types of schools.

Please use this chart below to determine where you should send your support request to:

I am a:	I work at a Congregational/Diocesan School	I work at a Non-Congregational/Independent School

I am a:	I work at a Congregational/Diocesan School	I work at a Non-Congregational/Independent School
Teacher	contact your Principal	contact your Principal
Principal	contact your Diocesan Officer	raise a ticket in the CSNSW Service Portal
Diocesan Officer	raise a request in the CSNSW Service Portal	N/A
CSNSW Employee	raise a request in the CSNSW Service Portal	N/A

Accessing Knowledge Base

Explore our Knowledge Base for more information and user guides:

Schools & Diocese Knowledge Base (KB)	https://kb.csnsw.cloud

Logging an Issue or Request

An issue or request can be logged to our Service Desk through the below channels:

Service Portal	https://csnsw.link/ServiceDeskPortal (see guide on Using the Service portal )
Service Team Email	service@csnsw.catholic.edu.au

Please provide the following details when logging an issue:

A clear description of the problem that your organization is experiencing
Any error messages generated by Catholic Schools NSW or related systems
The steps required to reproduce the issue so that we can troubleshoot
The business impact for your organization (so we can correctly allocate priorities to our team)
Any requirements or constraints about how the solution or resolution should work