Issue: Adding a new user without a previous Extranet account
SMU is required to add a user, who does not have a pre-existing Extranet account, to the staff list of a Non-Government school.
Conduct a staff search in SMU for your school before adding a user to ensure a duplicate account is not made. Otherwise, the user may experience difficulties accessing the Extranet.
To create a new user account you will need the name, date of birth and the school email address of the new user.
Resolution – Adding a user:
1. Superusers (Principals/Diocesan Officers) can access SMU from the main landing page of the Extranet Portal (https://sso.det.nsw.edu.au/).
2. Click on the [Staff Management] tab
3. Choose [Non-Gov – Add Staff]
4. Complete all the details marked by an asterisk. Make sure the location is correct.
5. Click on [Authorise].
The expiry date of an account cannot be more than 24 months after the current date. It is recommended that this expiry date be set during term time, since this makes renewing the account much easier.
6. If this process fails, it is because the user has a pre-existing Extranet account with the same name and date of birth. Please do not create a new account. Contact your Diocesan Officer to have the user’s existing account moved to your location.
Independent (Non-Systemic) school Principals to contact appsupport@csnsw.catholic.edu.au