One role of the superuser at a location is to reset the passwords of staff member users.
If a user cannot log into https://extranet.det.nsw.edu.au and their account is active in SMU, they may need a password reset.
Principals can reset passwords for any staff member whose account is already linked to their school.
Diocesan Officers can reset passwords for any staff member whose account is already linked to their Diocese.
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If an account is not linked to that location, please contact appsupport@csnsw.catholic.edu.au and they will reset the password and update the location. |
Resolution:
Superusers (Principals/Diocesan Officers) will need to access SMU from the main landing page of the Extranet Portal (via https://sso.det.nsw.edu.au/)
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2. Select [Staff Management] on the left hand side of the screen.
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