{"xsrfToken":"cf42194a4da743d0388304853519a5829e476f84_lout","branding":{"id":"2","key":"app","name":"CSNSW Service Portal","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#248fbf","headerLinkHoverBGColor":"#248fbf","headerBadgeColor":"#248fbf"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the CSNSW Service Portal","sharedPortalName":"Catholic Schools NSW","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the CSNSW Service Portal","sharedPortalName":"Catholic Schools NSW","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#243a7a","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/5a9d05a7-4193-4553-8ef6-4a78324b7566/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNDVkNjViZi1mNmRhLTQ3MDktOGJmMi03NmEyZmM3YjJkNDUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjVhOWQwNWE3LTQxOTMtNDU1My04ZWY2LTRhNzgzMjRiNzU2NiI6WyJyZWFkIl19LCJleHAiOjE3MzIxNzgzOTYsIm5iZiI6MTczMjE3Nzc5Nn0.DE5WFglPRfn4m4JKaO9LAfU8dHas01KGKl9nIBAVQ34&client=c45d65bf-f6da-4709-8bf2-76a2fc7b2d45&height=300&mode=fit","bannerMediaApiFileId":"5a9d05a7-4193-4553-8ef6-4a78324b7566","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"2","key":"app","projectId":10005,"serviceDeskId":2,"name":"CSNSW Service Portal","description":"<p>Welcome! You can request support or choose one of the many other services we provide.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"42","name":"Census Help","descriptionHtml":"","callToAction":"Census Help","introHtml":"<p>A request or issue relating to the Non-Government Schools Census.</p>","icon":10473,"iconUrl":"https://csnsw.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[9],"key":""},{"id":"50","name":"Data Request","descriptionHtml":"","callToAction":"Data Request","introHtml":"","icon":10510,"iconUrl":"https://csnsw.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[9],"key":""},{"id":"13","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10491,"iconUrl":"https://csnsw.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[10],"key":""},{"id":"40","name":"Sport Portal","descriptionHtml":"","callToAction":"Sport Portal","introHtml":"<p>An issue or request relating to the CSNSW Sport portal.</p>","icon":10502,"iconUrl":"https://csnsw.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10502","groups":[2],"key":""},{"id":"17","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10498,"iconUrl":"https://csnsw.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[10],"key":""},{"id":"10","name":"Technical help","descriptionHtml":"","callToAction":"Technical help","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10505,"iconUrl":"https://csnsw.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[2],"key":""},{"id":"41","name":"Access to COVID-19 Portal","descriptionHtml":"<p>We require the name, position/role, organisation and email of each user requested. Please provide either the list of users in the description or upload an attachment.</p>","callToAction":"Access to COVID-19 Portal","introHtml":"<p>Request Access to COVID-19 Response portal. This is for School Leaders and delegated staff only.</p>","icon":10480,"iconUrl":"https://csnsw.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[],"key":""},{"id":"69","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10559,"iconUrl":"https://csnsw.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10559","groups":[],"key":""},{"id":"66","name":"Change Request","descriptionHtml":"","callToAction":"Change Request","introHtml":"","icon":10469,"iconUrl":"https://csnsw.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""},{"id":"14","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://csnsw.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"77","name":"Employee offboarding","descriptionHtml":"","callToAction":"Employee offboarding","introHtml":"<p>Submit an offboarding request for an employee leaving the company.</p>","icon":10524,"iconUrl":"https://csnsw.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[],"key":""},{"id":"72","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10528,"iconUrl":"https://csnsw.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"67","name":"Get developer support","descriptionHtml":"","callToAction":"Get developer support","introHtml":"<p>Use this request type to escalate customer issues to developers.</p>","icon":10534,"iconUrl":"https://csnsw.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[],"key":""},{"id":"71","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10526,"iconUrl":"https://csnsw.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""},{"id":"15","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://csnsw.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[],"key":""},{"id":"73","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10522,"iconUrl":"https://csnsw.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[],"key":""},{"id":"68","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10538,"iconUrl":"https://csnsw.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","groups":[],"key":""},{"id":"74","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10527,"iconUrl":"https://csnsw.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"75","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10560,"iconUrl":"https://csnsw.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10560","groups":[],"key":""},{"id":"76","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software licence, raise a request here.</p>","icon":10557,"iconUrl":"https://csnsw.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10557","groups":[],"key":""},{"id":"16","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10511,"iconUrl":"https://csnsw.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"General Help & Support"},{"id":9,"name":"Data Collections & Requests"},{"id":10,"name":"Other Services"}],"orderMapping":{"9":[42,50],"2":[10,40],"10":[17,13]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"405bddb0-a25e-3df1-9770-cc55c63911dd","appLinkName":"System Confluence","appLinkUrl":"https://csnsw.atlassian.net/wiki","spaceKey":"APP","spaceName":"Application Support Service Desk","spaceUrl":"https://csnsw.atlassian.net/wiki/spaces/APP","isServer":false},"labels":[],"projectKey":"SERVICE","serviceDeskId":2,"kbLinkDomainURLs":["https://csnsw.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SERVICE","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNDVkNjViZi1mNmRhLTQ3MDktOGJmMi03NmEyZmM3YjJkNDUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxNzg5OTYsIm5iZiI6MTczMjE3Nzc5Nn0.m7qgd3MXX0Tk5T70-WE-v_9ZHL7pKvmseC5aylzrUmI","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"c45d65bf-f6da-4709-8bf2-76a2fc7b2d45","tokenDurationInMins":20}},"reqCreate":{"id":10,"projectId":10005,"form":{"name":"Technical help","descriptionHtml":"","callToAction":"Technical help","intro":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","instructions":"","icon":10505,"iconUrl":"https://csnsw.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/10","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/10","calendarParams":{"firstDay":0,"date":"2024-11-21T19:29:56+1100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"405bddb0-a25e-3df1-9770-cc55c63911dd","appLinkName":"System Confluence","appLinkUrl":"https://csnsw.atlassian.net/wiki","spaceKey":"APP","spaceName":"Application Support Service Desk","spaceUrl":"https://csnsw.atlassian.net/wiki/spaces/APP","isServer":false},"labels":[],"projectKey":"SERVICE","serviceDeskId":2,"kbLinkDomainURLs":["https://csnsw.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNDVkNjViZi1mNmRhLTQ3MDktOGJmMi03NmEyZmM3YjJkNDUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxNzg5OTYsIm5iZiI6MTczMjE3Nzc5Nn0.m7qgd3MXX0Tk5T70-WE-v_9ZHL7pKvmseC5aylzrUmI","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"c45d65bf-f6da-4709-8bf2-76a2fc7b2d45","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/2?xdm_e=https%3A%2F%2Fcsnsw.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI2ZmZlMzYzZjI3Yjg4Y2QyZWFiMGQwMzE5YTI1ZDI5YjU0YWIzZTYxYTk3MDliZTg3MGQ2MzFkYWJhYTAyNWM4IiwiaXNzIjoiZDg5ZWY0MTQtNmRhNS0zNWY3LTkxOTgtYzI1YTdkNTE5NTYzIiwiY29udGV4dCI6e30sImV4cCI6MTczMjE3ODY5NiwiaWF0IjoxNzMyMTc3Nzk2fQ.0RpHTTPDtsdSGdp3_7dqzsm9N2J6P1-d6dx09pCb3zk\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImQ4OWVmNDE0LTZkYTUtMzVmNy05MTk4LWMyNWE3ZDUxOTU2MyIsImNvbnRleHQiOnsidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvY3Nuc3cuYXRsYXNzaWFuLm5ldCIsImRpc3BsYXlVcmxTZXJ2aWNlZGVza0hlbHBDZW50ZXIiOiJodHRwczpcL1wvY3Nuc3cuYXRsYXNzaWFuLm5ldCJ9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiU0VSVklDRSIsImlkIjoiMTAwMDUifX19LCJleHAiOjE3MzIxNzg2OTYsImlhdCI6MTczMjE3Nzc5Nn0.Bt0ilxWe2QW9SQ-nb5HXBkeoYklOuDvHSaXbWIBQQX4\", \"structuredContext\": \"{\\\"url\\\":{\\\"displayUrl\\\":\\\"https://csnsw.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://csnsw.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"SERVICE\\\",\\\"id\\\":\\\"10005\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"SERVICE\\\",\\\"project.id\\\":\\\"10005\\\",\\\"servicedesk.serviceDeskId\\\":\\\"2\\\",\\\"servicedesk.requestTypeId\\\":\\\"10\\\"}\",\n \"timeZone\":\"Australia/Sydney\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://csnsw.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}